Free Delivery Terms
Delivery is free for orders to all UK Mainland locations, excluding the remote Scottish Highlands, Northern Ireland or indeed, any other off-shore island.  However we reserve the right to charge for shipping on 'extra large' items - this may include rugs over and above the size of 200x300cm. 

Orders are usually shipped, at our discretion, by one of the leading couriers such as UPS, DHL, ParcelForce, FedEx etc.  Deliveries can take place any time between Mon - Fri between 7am - 6pm.  We are NOT able to specify a specific delivery time.  Please note that deliveries may be made later than 6pm during busy periods such as Christmas.
A signature is required by our couriers as proof of delivery, therefore we are unable to deliver to PO Boxes. If nobody is home to receive and sign for the delivery, the parcel may be left with a neighbour, at the driver’s discretion, or a card will be left with instructions for a re-delivery or collection from a local depot or Post Office.

*We reserve the right to charge for shipping rugs over the size of 200x300cm - these are classed as extra large items.

Shipping outside of UK Mainland
For offshore locations including Northern Ireland, Scottish Highlands & Islands or indeed abroad, please contact us for a shipping quote: sales@therugcompany.co.uk
Please note where the courier charges us extra for an area they consider to be remote, we reserve the right to request the additional fee from our customer. This is very rare but if it happens we will always contact our customer and give the option of cancelling the order.